Enabling employees to understand their current state of health across these five key areas; mind, body, finance, relationship and work.
LifeWorks - Employee Engagement & Wellbeing
UX
Product Management
Web
Mobile (iOS & Android)
LifeWorks enables organisations to provide their workforce with online employee assistance programs (EAP) with simplified access to information and resources. Users can listen to frequently updated podcasts and audio tracks, as well as read through articles and digital booklets via the website or mobile app.
In January 2018, LifeWorks created a tool called 'Health Risk Assessments' to help employees understand their current health status in areas such as physical activity, emotional stress, and more.
Later in November 2018, Morneau Shepell bought LifeWorks to merge employee assistance, wellness, recognition, and incentive programs into one solution for well-being. After the acquisition, Morneau Shepell requested a new and more complex version of LifeWorks' existing tool, called 'Total Health Index'.
Due to a tight deadline, I had to deliver designs to the dev team quickly while collaborating with clinicians, therapists, and counselors to create a project that benefited our users. See the process I followed below:
To better understand the users, I spent some time analysing our existing solutions and working with clinicians, behavioural therapists and counsellors to shape the user experience of the product.
Enable employees to understand their current state of health across five key risks: mind, body, finance, work and relationships by creating the following modal.
A total Well-being solution that aims to effectively drive behavioural change contributing to improved health outcomes and understanding for employees.
LifeWorks released the Health Risk Assessment to our clients in January 2018. Before I began designing, I tried to understand what did and did not work for our health risk assessment users.
The assessment is a yearly 30-minute health assessment with over 150 questions that employees complete in one sitting. To make it easier, we divided the assessment into 25 smaller assessments. This change led to more people starting the assessment, but fewer people completing the entire thing.
The clinical team divided the Health Risk Assessment into 25 smaller sections. However, users were overwhelmed by the number of assessments presented to them and didn't know where to start.
The visual design was too bold with its background colors, cards, drop shadows, and interactions. This design took away from the content and recommendations, which should have been the main focus.
Based on the research, findings and learnings from our existing solution, I identified the following opportunities:
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During the process I created multiple prototypes to user test and demo the product.
The Health & Wellbeing check is broken down into five areas: mind, body, finance, relationship and work. By completing this employees know their total health scores and what they can do to improve their total well-being.
After designing and building the health & wellbeing check, LifeWorks was able to successfully onboard businesses from the legacy portals to the new portal which eliminated the cost of the third party tools and increased the usage of the new health & wellbeing check.
As the company was still trying to adjust to life after the acquisition, it was clear that the number of projects was increasing, however the number of employees remained the same.
This project was difficult (but such a great experience). We had a hard deadline and no scrum team which meant I had to think of ways to deliver this feature using the current scrum team I was working with. The scrum team needed was 1 x iOS, 1 x Android, 1 x Web, 2 x NodeJS.
The scrum team was already working towards another deadline so to deliver the 'Health & Well-being check' we had to constantly rotate the team, getting the backend ahead start so the front ends had enough to work build on and then backend developers would be able to go work on other projects while the front end was being completed.
